SIX Card Solutions selects Mitel for virtualized voice

17-02-2012

25% call cost reduction calls and ROI in three years

Mechelen – Mitel® (NASDAQ:MITL), a leading provider of unified communications and collaboration (UCC) software solutions, today announced that SIX Card Solutions will replace their legacy communications infrastructure with Mitel’s virtualized voice solutions. The supplier of a range of products and services supporting card-based electronic payment transactions selected Mitel’s Freedom architecture to address the growing demand for mobility and the need to reduce internal call costs. Mitel’s solutions will offer also additional functionality that will help SIX Card Solutions optimize internal communications and collaboration. Mitel partner CTTL is responsible for the implementation of the new communications environment.

Implementation of Mitel’s IP communications solution, based on VMware, has been completed at SIX Card Solutions’ head office and contact centre in Luxemburg and at its brand offices in Sweden. Deployment of the Mitel solution will extend to SIX Card Solutions new office locations in the United Kingdom and Chicago later this spring.

25% call cost reductions

By moving to a Mitel virtual voice solution, SIX Card Solutions anticipates overall call costs between branches will be down 25 percent when using virtual voice, with significant saving from transatlantic calls between Sweden and the United States.

“The call costs between Sweden and the US will be reduced to zero. Overall we think the return on investment will be in three years. In addition, the flexibility of the new system is critical to support additional communications required to meet growing business needs”, says Benoit Collet, IT Manager at SIX Card Solutions Group Luxembourg.

Virtualized voice meets unified communications
Mitel’s Freedom Architecture, including vMAS and vUCA, supports centralized management of the communications infrastructure. It also offers enhanced functionality including unified messaging, voicemail, mobility solutions, teleworking, collaboration and audio and web conferencing.

“We are specialized in processing card-based electronic payment transactions for some hotel and restaurant chains in the top segment. Communication is therefore key Because we have offices in different countries worldwide, we experienced centralized management of our dynamic working environment was not possible via our telephony system”, says Benoit Collet. “After comparative market research we decided to go for virtualized voice in combination with UC. Flexibility, ease of use and integration with other systems were key selection criteria. Mitel was the only supplier that met all our needs.”

Optimal customer service

"The service SIX Card Solutions offers is both critical and time sensitive. The moment a problem rises, the customer needs to be supported, irrespective of the time. That is why we advised the organisation to implement a local contact center in all branches. This makes routing of incoming call based on time zone and language possible whereby SIX Card Solutions can offer their customers 24/7 support", says Sonja Frères, Senior Account Manager at CTTL.

“The project at SIX Card Solutions is a great example of why and how organizations with branches worldwide can benefit from IP telephony, said Jozef Van Royen, Channel Director for Mitel Belguim and Luxemburg. “Our communications portfolio supports the growing need of organisations for more effective communications and call cost reductions.”  

contact

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Elke De Ridder

PR Consultant

+32 52 55 33 26
Mitel

Marieke Adama

Channel Marketing Manager Benelux

+31 (0)30 8500 043
Mitel

Mitel (Nasdaq: MITL) is a global provider of business communications and collaboration software and services. Mitel's Freedom architecture provides the flexibility and simplicity organizations need to support today's dynamic work environment. Through a single cloud-ready software stream, Mitel delivers a powerful suite of advanced communications and collaboration capabilities that provides freedom from walled garden architectures and enables organizations to implement best-of-breed solutions on any network; extends the "in-office" experience anywhere, on any device; and offers choice of commercial options to fit business needs.

About SIX Card Solutions

SIX Card Solutions, with offices in Luxembourg, Sweden, UK, Germany and Germany, has been at the forefront of credit card processing since 1986. Today SIX Card Solutions leads the market in integrated card payment processing, providing Bespoke Solutions to hospitality, parking, retail and Internet merchants. SIX Card Solutions delivers secure, efficient, Integrated Card Solutions, enabling merchants on four continents to focus on their core business. SIX Card Solutions simplifies global card processing, everywhere.

About CTTL

Present on the Luxembourgish market since 1990, CTTL is already known in the telecommunications and security world. Today, the company is active as integrator in the three following sectors: Telecommunications, security and networking. CTTL is currently running with about fifty employees and serving about 1000 customers from both the finances, industry, healthcare, publics and services sector.
We are offering these customers a solution fitting with their existing needs. Based on their objectives and their constrains, we offer them innovative and pragmatic solutions.

About Mitel

Mitel (Nasdaq:MITL) is a global provider of business communications and collaboration software and services. Mitel's Freedom architecture provides the flexibility and simplicity organizations need to support today's dynamic work environment. Through a single cloud-ready software stream, Mitel delivers a powerful suite of advanced communications and collaboration capabilities that provides freedom from walled garden architectures and enables organizations to implement best-of-breed solutions on any network; extends the "in-office" experience anywhere, on any device; and offers choice of commercial options to fit business needs.