25% call cost reduction calls and ROI in three years
Mechelen – Mitel® (NASDAQ:MITL), a leading provider of unified communications and collaboration (UCC) software solutions, today announced that SIX Card Solutions will replace their legacy communications infrastructure with Mitel’s virtualized voice solutions. The supplier of a range of products and services supporting card-based electronic payment transactions selected Mitel’s Freedom architecture to address the growing demand for mobility and the need to reduce internal call costs. Mitel’s solutions will offer also additional functionality that will help SIX Card Solutions optimize internal communications and collaboration. Mitel partner CTTL is responsible for the implementation of the new communications environment.
Implementation of Mitel’s IP communications solution, based on VMware, has been completed at SIX Card Solutions’ head office and contact centre in Luxemburg and at its brand offices in Sweden. Deployment of the Mitel solution will extend to SIX Card Solutions new office locations in the United Kingdom and Chicago later this spring.
25% call cost reductions
By moving to a Mitel virtual voice solution, SIX Card Solutions anticipates overall call costs between branches will be down 25 percent when using virtual voice, with significant saving from transatlantic calls between Sweden and the United States.
“The call costs between Sweden and the US will be reduced to zero. Overall we think the return on investment will be in three years. In addition, the flexibility of the new system is critical to support additional communications required to meet growing business needs”, says Benoit Collet, IT Manager at SIX Card Solutions Group Luxembourg.
Virtualized voice meets unified communications
Mitel’s Freedom Architecture, including vMAS and vUCA, supports centralized management of the communications infrastructure. It also offers enhanced functionality including unified messaging, voicemail, mobility solutions, teleworking, collaboration and audio and web conferencing.
“We are specialized in processing card-based electronic payment transactions for some hotel and restaurant chains in the top segment. Communication is therefore key Because we have offices in different countries worldwide, we experienced centralized management of our dynamic working environment was not possible via our telephony system”, says Benoit Collet. “After comparative market research we decided to go for virtualized voice in combination with UC. Flexibility, ease of use and integration with other systems were key selection criteria. Mitel was the only supplier that met all our needs.”
Optimal customer service
"The service SIX Card Solutions offers is both critical and time sensitive. The moment a problem rises, the customer needs to be supported, irrespective of the time. That is why we advised the organisation to implement a local contact center in all branches. This makes routing of incoming call based on time zone and language possible whereby SIX Card Solutions can offer their customers 24/7 support", says Sonja Frères, Senior Account Manager at CTTL.
“The project at SIX Card Solutions is a great example of why and how organizations with branches worldwide can benefit from IP telephony, said Jozef Van Royen, Channel Director for Mitel Belguim and Luxemburg. “Our communications portfolio supports the growing need of organisations for more effective communications and call cost reductions.”